The hottest knowledge management based on business

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Business process oriented knowledge management in the era of knowledge economy, the tide of knowledge management is in the ascendant, but few enterprises really benefit from knowledge management. The main obstacle to the "Silence" of the knowledge management system is that the knowledge management system is disconnected from daily work, the knowledge management system cannot solve business problems in time, and employees are not willing to share knowledge later

the research of AMT, a well-known domestic management consulting company, shows that the key to the success of knowledge management is that knowledge management must be combined with daily work and integrated into daily business processes. This knowledge management mode closely combined with business processes and based on business processes is called business process oriented knowledge management. During the specific implementation, the knowledge management system embeds knowledge into the daily workflow, so that knowledge is easy to get and ubiquitous. It can help you work at any time. In addition to some special customized machines in Jingdezhen, there are also mobile phones that claim to be "ceramic white", and finally realize the intelligent process

carrying out business process oriented knowledge management requires the coordinated management of people, processes and information technology. As shown in the figure below:

human factors

enterprises should establish a cultural atmosphere of "sharing". The shared culture includes mutual trust, open communication, active learning, etc. the creation of a cultural atmosphere of knowledge sharing needs to ensure the high resolution of experimental power, which should be gradually formed through the support and action of management, continuous publicity, knowledge management training, benchmarking, incentive mechanism, etc

There are two kinds of incentive measures for knowledge management: one is to control employees' knowledge sharing through the business process itself, which is applicable to the input and output of the process; The other is that the company establishes quantitative performance appraisal standards to encourage employees to share reference knowledge and tacit knowledge applicable to the process through material and spiritual incentives

when designing the incentive mechanism, we should focus on expert employees. Expert employees will feel that they contribute more knowledge and gain less, resulting in unwillingness to contribute knowledge. In order to encourage expert employees to share knowledge, expert employees can be encouraged to share knowledge by allowing them to bear the overall risks and benefits of the organization (such as equity incentives)

process factors

business process operation is accompanied by logistics, capital flow, information flow and knowledge flow. The types of process knowledge can be divided into knowledge about process, knowledge within process and knowledge outside process from the dimension of process; From the dimension of knowledge itself, it can be divided into explicit knowledge and tacit knowledge, as shown in the following figure:

knowledge about process refers to the knowledge that describes how the process operates, including input, output, activities and the relationship between activities. It is generally displayed in the form of systems, processes, norms, etc. in enterprises, but some tacit knowledge about process still exists in the brains of experienced employees, The company shall uniformly organize and improve the company's process system (realize unified template and avoid contradictions between processes, with the support of the world's first-class American engineering technology research and Development Center), and regularly evaluate and revise it. Knowledge about process can strengthen the rigidity of process execution through e-ization

knowledge in the process refers to the input and output at different stages of the process in order to correctly exit the system and the experience and skills of employees in implementing the process. Especially for knowledge intensive processes, the inputs and outputs in the process are important knowledge assets, which should be managed uniformly by the company to avoid the loss of knowledge assets

knowledge outside the process refers to the external technical data, market industry knowledge, knowledge in relevant processes, and employees' thinking mode and values that need to be referred to in order to effectively implement the process

process knowledge is sorted by importance: knowledge about process, knowledge within process and knowledge outside process. Process knowledge can be sorted out according to different stages of the process, as shown in the following table:

factors of information technology

business process oriented knowledge management is to integrate knowledge management into business processes, which will be an intelligent system necessary for the daily work of organization members. As knowledge management is integrated into the daily workflow, organization members will not feel the burden of this system, and will be willing to accept and use it because it can help solve practical problems. The knowledge management system and the business system will be deeply integrated. The knowledge of each business system will be stored in the knowledge management system. The latter will provide basic services such as knowledge storage and query for each business system. The knowledge management system also undertakes the function of unified display of knowledge

for example, in the IT operation and maintenance system, technicians can easily query relevant solutions in the knowledge management system when accepting the dispatch order. If the solution does not exist, the technician must create a solution and put it into the knowledge management system, otherwise the event cannot be closed. In this way, we can ensure the accumulation of knowledge in the knowledge management system

carry out business process oriented knowledge management, realize the harmonious and synchronous development of personnel, processes and information technology, realize the integration of knowledge management system and business system, make the use and acquisition of knowledge reach the realm of "sneaking into the night with the wind, moistening things silently", and finally create a smart process to create value for the enterprise. (end)

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